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Club FAQS
There are no joining fees to be part of Club CHANDON. All you need to pay for are the scheduled Club Selections, delivered every 3 or 4 months, depending on your membership choice.
We will process your club payments during the first week of the month that your Club Selection is scheduled to be delivered. In the event that the payment fails, your payment may be processed later in the month.
You are not locked into a contract when you join Club CHANDON. There is, however, a $50 cancellation fee for memberships cancelled within the first year of membership. After your first 12 months you can pause or cancel your membership at any time.
Club Members receive a range of benefits:
- Regular deliveries of sparkling wine to your door
- Free shipping on all wine within Australia
- 15% off all retail purchases at the Chandon cellar door and online
- 10% off dining and experiences at the Chandon restaurant and lounge bar
- Access to event invites and limited promotions
While free tasting has been a benefit in the past, unfortunately it is no longer available. Our Club Feedback Surveys indicated that the majority of members valued online benefits such as free shipping, online discounts, and limited promotions more than free tasting at the cellar door.
All members receive 10% off all dining and experiences when visiting Chandon, and Étoile Members exclusively receive a complimentary flute of sparkling wine for two people each visit.
Your first Club Selection will be dispatched in the month following confirmation of your membership account. Club Selections will be dispatched accordingly in following months, depending on which membership you choose. We ship with Australia Post, and delivery times will vary depending on your location. You will receive tracking updated directly from Australia Post.
Yes, you can pause your membership for up to twelve months, or simply skip a delivery if required. This can be a good option if you're travelling or moving, but want to preserve your membersip history. Log in to your account with the link below below and complete the contact form to make a request.
Our seasonal club selections showcase the very best of CHANDON sparkling wine. These packs comprise limited-release and flagship sparklings, and unfortunately we don't offer any customisation of selections. We always send a notification of your upcoming delivery before we charge your credit card or dispatch the wine, and are happy to skip a delivery for you. Just log into your membership account with the link below and complete the contact form.
You can update your member details including contact details, delivery addresses, and payment details, by logging into your account with the link below. If you have any difficulty, please complete the contact form and we'll be happy to help.
We will replace any broken or missing deliveries as soon as possible after becoming aware of it. Australia Post will often notify us of any mishaps, so that we can address them. If you get a notification from Australia Post that something has gone wrong and you haven't already heard from us, email club@domainechandon.com.au. We want to ensure you don't miss out on a single bottle.
You can log into your account using the link below and complete the contact form to request a cancellation at any time. Keep in mind there is a $50 cancellation fee if you cancel within your first 12 months of membership. If you need help, email us at club@domainechandon.com.au.
As long as you complete one full year of Club Selection deliveries there is are no fees for cancelling or pausing your membership.
If you choose to cancel within the first year of membership a $50 cancellation fee is applicable.