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We’re here to help FREQUENTLY ASKED QUESTIONS

FAQs

  • Can I buy a gift card at Chandon?
    • We certainly have gift cards - these can be purchased at the winery or over the phone via credit card and mailed to you. Gift cards are valid for 12 months from date of purchase and are redeemable against purchases of wine, merchandise, meals or winery events.

      Minimum gift card amount is $50, maximum is unlimited. The amount of the purchase will be deducted from the balance of the gift card. No change will be given and any balance remaining can only be used in whole or part against future purchases. Any balance remaining after expiry will not be available for use. Gift cards cannot be exchanged for cash or used for on-line purchases. Lost or stolen gift cards will not be replaced.

      Our Cellar Door is open between 10.30am-4.30pm each day. The phone number is (03) 9738 9200.

  • Do you host weddings at Chandon?
    • Unfortunately, we are unable to host wedding functions at the winery as we do not have the appropriate facilities, nor do we allow photography on the grounds.

      We recommend a venue called 'Stones of the Yarra Valley'.  They are located in the Yarra Valley, and share similar views over the Yarra Ranges. They are set up to cater for weddings and functions of all sizes, they even have a chapel on-site.  Stones can be contacted on 03 9739 0900 or at www.stonesoftheyarravalley.com

      However, if you just need bubbles for your wedding, you’ve come to the right place!

  • Can I hold my private event or conference at Chandon?
    • The winery does not currently facilitate private events or conferences. We can however manage group bookings for tastings and dining in the Brasserie. For parties of between 10 and 24 people, the restaurant offers two or three course set menus. Large party reservations will require a credit card and must be confirmed the day prior to the reservation. For further information, please contact the winery on (03) 9738 9200.

  • Do you host Hens Parties at Chandon?
    • We can accept Hens Parties provided they aren’t themed, costumed or decorated in any way. We accommodate groups in the mornings, dependent on availability. To enquire about availability, please contact (03) 9738 9200.  

  • I’d like to propose to my partner at Chandon, can you help me manage this?
    • Due to the busyness of the winery, staff are not able to facilitate private proposals. However, Chandon has lovely grounds and you are very welcome to propose while on-site in any of the spaces available to the public. Please note that entering the vineyards is strictly forbidden.

  • Can I take photographs, film or use a drone on-site at Chandon?
    • Photography for Engagements, Pre-wedding, Weddings, Debutantes, and School Formals is not permitted on-site under any circumstances. Use of personal drones on-site is also strictly forbidden.

      Editorial and commercial photography, filming and drone requests will be considered, please contact enquiries@domainechandon.com.au.

  • What facilities do you have for children?
    • Children are welcome at Chandon. High chairs are available along with a limited children's menu. The disabled bathroom has a change table for babies.

  • What facilities do you have for the disabled?
    • There is ramp access from the main car park to the Cellar Door, however, the tour route and colonnade walkway have stairs and are unsuitable for the disabled. The Cellar Door has disabled toilet facilities.

  • Can I bring my dog to the winery?
    • Dogs are permitted on-site if on leash and remain on the grassed areas. They are not permitted in or around food service areas such as the tasting bar terrace or restaurant terrace.

  • Can I bring my own picnic to Chandon?
    • BYO food, alcohol and picnics are not permitted on-site under any circumstances.

  • I have a food allergy. Can Chandon adjust dishes for my requirements?
    • Chandon can accommodate dietary requirements provided guests notify the restaurant prior to visiting to ensure that we can cater appropriately. Guests with food allergies need to inform their server at the beginning of their meal, prior to ordering.

  • Can I bring a ‘celebration cake’ to the restaurant?
    • We permit guests bringing their own 'celebration cake', however a charge of $3.50 per guest will be applied to the total bill.

  • I’d like to work for Chandon, how do I go about this?
    • If we have any positions open, they will be listed on our website. In order for our recruitment team to consider your application, please ensure that you have submitted an application at www.chandon.com.au/careers/. Our team will then contact you in due time with an update on your application. Good luck!

  • I’d like to buy Chandon wines wholesale, who do I speak to?
    • Our distributor is Moët Hennessy, please see the below contact details:

      Moët Hennessy Australia
      PH: 1300 136 590
      sales@moet-hennessy.com.au

 

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