Taxis and rideshare services have limited availability in the Yarra Valley, so we highly recommend pre-booking your transport. Chandon is not accessible by public transport; the nearest train station is Lilydale.

Bookings are recommended to secure your preferred time, especially on weekends or holidays. Walk-ins are welcome and accommodated where space allows. Our boutique is open daily for retail sales to walk-in guests.

For the comfort of all guests, hens or bucks parties are only permitted provided they are not themed, decorated, or costumed in any way. Please note that we have a maximum group size of 12. Our team strictly enforces the responsible service of alcohol, and no disrespectful behaviour will be tolerated.

You are very welcome to propose in any of our beautiful public spaces (please note that entering the vineyards is not permitted). If you’d like our staff to assist, you can organise a tailored proposal experience — contact us to explore options.

Cakes are welcome in the restaurant, with a $5 per person cakeage fee. Please mention this in your booking notes. Cakes and decorations are not permitted in the lounge bar, which is a dedicated wine tasting space.

For the comfort of all guests, pets are not permitted in any areas of our cellar door, nor on outdoor terrace areas. Guide dogs and accredited service animals are welcome in all areas.

Personal photography is welcome, but professional photoshoots (engagements, weddings, formals) are not permitted. For safety reasons, drones must not be used on the property. Editorial or commercial photography will be considered on request—please contact us for details.

We offer accessible parking, bathrooms, and wheelchair access to most guest areas, including our restaurant, lounge, tasting bar, and boutique. Some private rooms require the use of stairs. If you have specific requirements, please contact us before your visit so we can assist.

Yes, we have dedicated disabled parking spaces in our customer car park. There is a 50m paved path (without any steps) from the car park to the visitor centre. If you require assistance moving from the car park to the cellar door, please contact us ahead of your visit so we can provide assistance if required. For Homestead bookings, priority parking can be arranged on request.

Yes, there is an accessible bathroom located inside the visitor centre. Our restaurant, lounge bar, tasting bar, and boutique all have access to this bathroom.

All restaurant tables are standard heights of 75cm and are wheelchair accessible. The lounge bar includes some high bar tables—please let us know your requirements in your booking notes and we will ensure you have a suitable table.

Guide dogs and accredited service animals are welcome in all areas.

We are committed to responsible service and encourage our guests to enjoy our wines in moderation. Our team is trained to support responsible consumption and ensure a safe, enjoyable experience for everyone.

If you're driving, we recommend abstaining from alcohol consumption and enjoy one of our non-alcoholic options instead. We reserve the right to refuse service for the comfort and safety of our guests and staff.

Yes, we offer a selection of alcohol-free beverages for anyone who prefers a non-alcoholic option.

This will vary depending on the tasting you've booked. Our tasting notes will indicate approximate standard drinks, and our team can answer any questions. Water is provided with all tastings, and spittoons are also available for your convenience. We encourage you to taste responsibly—there's no pressure to finish each taste, feel free to skip a glass or pour it out.

Yes, standard drink information is available for all tastings and listed on our wine menus to help you make informed choices. As a guide, one glass of our sparkling wine is approximately 1.2 standard drinks.

We generally offer next business day dispatch on your order (note this may be delayed during peak shopping periods). We ship with Australia Post, who recommend allowing 2–4 business days for delivery within Victoria, and 3–6 business days for all other states.

When your order is dispatched you will receive tracking updates from Australia Post via email, which can provide more information on the expected delivery date.

Yes, as our deliveries contain alcohol, a signature is required on delivery, or the order will be taken to your local post office. If you have an Australia Post account, you can request the delivery be left in a safe place once you have received a tracking notification email.

Absolutely. Chandon Experience Vouchers can be purchased online and mailed to you or directly to the recipient. They can be used for any winery experience, including tastings, dining, and retail purchases at the cellar door (not valid for online shopping). Vouchers are valid for 3 years from the date of purchase.

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request if the order has not yet been dispatched.

We can ship private orders to select countries. Please contact us for a quote. Note that any import duties and taxes will be payable by the customer in the country of destination.

For wholesale enquiries, please contact Moët Hennessy Australia:
1300 136 590
sales@moet-hennessy.com.au

For corporate gifting, please contact Club CHANDON:
03 9738 9200
club@domainechandon.com.au